Resume

• Responsible for the operation, maintenance and 24x7x365 support of the high-availability MS server/database/SAN platforms located Data Centers in Knoxville TN and Oklahoma.
• Support daily operations including monitoring, alerting, troubleshooting, capacity management, provisioning, hardware and software configuration, patching, upgrades and performance monitoring/tuning.
• Administers multiple systems including regular after-hour & weekend supports and 24x7x365 in a 99.999% uptime environment
• Composes clear and concise system documentation and reports
• Started projects, including inventory management of 17,000+ Tape backups, negotiating and purchasing software for inventory management, Vertices.
• Deployed and placed into production both virtualized and physical systems using VMWare and standard deployment server operating systems including Windows Server 2003, 2008 and 2012.
• Restore and create backup policies for Netbackup 6.5-7.x and manage tapes on a weekly basis, including extraction, labeling, inventorying and sending for offsite storage, and retrieval upon corporate storage compliance.

• Responsible for the operation, maintenance and 24x7x365 support of the high-availability MS server/database/SAN platforms located Data Centers in Knoxville TN and Oklahoma.
• Support daily operations including monitoring, alerting, troubleshooting, capacity management, provisioning, hardware and software configuration, patching, upgrades and performance monitoring/tuning.
• Administers multiple systems including regular after-hour & weekend supports and 24x7x365 in a 99.999% uptime environment
• Composes clear and concise system documentation and reports
• Started projects, including inventory management of 17,000+ Tape backups, negotiating and purchasing software for inventory management, Vertices.
• Deployed and placed into production both virtualized and physical systems using VMWare and standard deployment server operating systems including Windows Server 2003, 2008 and 2012 and RHEL/ CentOS 6-7 and SuSe Enterprise.
• Create and maintain backup policies for Netbackup 6.5-8.x. Manage tapes on a weekly basis, including extraction, labeling, inventorying and sending for offsite storage, and retrieval based on offsite retention.
• Architect and deploy NetBackup domains and tape libraries necessary to ensure backup efficiency.
• Architect and Deploy DR Solution for backups and restores.
• Architect and Design both FTP and AS2 connectivity server backend load balanced, reverse proxy

• Administer, configure, and troubleshoot Linux and/or Windows Server systems administration and perform daily/weekly server maintenance, patching, monitoring, and application backups.
• Knowledge of Amazon Web Services administration including:
o Elastic Load Balancers Creation and Configuration
o Elastic Computer Cloud and Virtual Private Cloud Deployments
o Elastic File System and Simple Storage Service
o Cloudwatch monitoring
o Cloudformation
o Identity and Access Management

• Work with senior personnel to install, upgrade, and evaluate new systems.
• Work with numerous organizations to stand up new servers and tools for the collaboration efforts.
• Deploy and Maintain medium to large software applications such as Atlassian JIRA/Confluence, Primavera and Deltek Cobra. This includes application configuration, maintenance, and account management.
• Understanding of TCP/IP networks, web services, SSL, and cyber security concepts.
• Specify ECP staff hardware needs and assist with general hardware/software inquiries.
• Knowledge of Office 365 products and basic operation of Word, PowerPoint, Excel, and SharePoint for support is required.
• Service Desk duties for applications, account management, and IT support needs for the project.
• Understanding of internal systems (e.g., NetReg, UCAMS, XCAMS) is a plus.
• Other IT related duties as needed.

• Performance management, including creation of yearly performance and development plans, as well as year-end assessments.
• Routine meetings with staff to understand current projects and roadblocks.
• Assistance in removing any roadblocks (may require escalation).
• Performance improvement plans, as needed.
• Time and attendance oversight and approval.
• Develop and manage training plan and budget.
• Develop business relationships with customers and directorate management, understanding their business and where IT could provide services.
• Be a sounding block for customers and directorate management, reporting back on IT issues or areas for improvement.
• Keep customers and directorate management informed of major IT initiatives, identifying how they might affect the directorate operations.
• Work with staff and customers to develop and/or review solutions.
• Hire/contract for additional staff necessary to support the directorate projects.
• Provide reports as requested, such as major accomplishments or staffing per project.

Technical:
• Design, install, configure, secure and maintain Windows or Linux systems, VMware clusters, Hyper-V clusters, and application software in support of project needs. Provide consulting in the selection and purchase of hardware and software systems.
• Manage backup services.
• Ensure configuration management utilizing tools such as Puppet.
• Ensure the secure and effective operation of computing systems through compliance with procedures and IT Internal Operating Procedures.
• Monitor for system issues.
• Troubleshoot system problems quickly and effectively.
• Work with other systems engineers and vendors to resolve hardware and software issues.
• Answer user calls related to primary project work.
• Develop and document